TE&EM Privacy Policy

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 Privacy Policy

1. 1 All emails, documents, images or other recorded information held or used by TE&EM is “Personal Information” as defined and referred to in clause 23.3 and therefore considered confidential. TE&EM acknowledges its obligation in relation to the handling, use, disclosure and processing of Personal Information pursuant to the Privacy Act 2020 (“the Act”) including Part II of the OECD Guidelines and as set out in the Act. TE&EM acknowledges that in the event it becomes aware of any data breaches and/or disclosure of the Client’s Personal Information, held by TE&EM that may result in serious harm to the Client, TE&EM will notify the Client in accordance with the Act. Any release of such Personal Information must be in accordance with the Act and must be approved by the Client by written consent, unless subject to an operation of law.

2. Notwithstanding clause 23.1, privacy limitations will extend to TE&EM in respect of Cookies where the Client utilises TE&EM’s website to make enquiries. TE&EM agrees to display reference to such Cookies and/or similar tracking technologies, such as pixels and web beacons (if applicable), such technology allows the collection of Personal Information such as the Client’s:

(a) IP address, browser, email client type and other similar details;

(b) tracking website usage and traffic; and

(c) reports are available to TE&EM when TE&EM sends an email to the Client, so TE&EM may collect and review that information (“collectively Personal Information”). 

If the Client consents to TE&EM’s use of Cookies on TE&EM’s website and later wishes to withdraw that consent, the Client may manage and control TE&EM’s privacy controls via the Client’s web browser, including removing Cookies by deleting them from the browser history when exiting the site.

3. The Client authorises TE&EM or TE&EM’s agent to:

(a) access, collect, retain and use any information about the Client;

(i) (including, name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history or any overdue fines balance information held by the Ministry of Justice) for the purpose of assessing the Client’s creditworthiness; or

(ii) for the purpose of marketing products and services to the Client.

(b) disclose information about the Client, whether collected by TE&EM from the Client directly or obtained by TE&EM from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Client.

4. Where the Client is an individual the authorities under clause 23.3 are authorities or consents for the purposes of the Privacy Act 2020.

5. The Client shall have the right to request (by e-mail) from TE&EM, a copy of the Personal Information about the Client retained by TE&EM and the right to request that TE&EM correct any incorrect Personal Information.

6. TE&EM will destroy Personal Information upon the Client’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this Contract or is required to be maintained and/or stored in accordance with the law.

7. The Client can make a privacy complaint by contacting TE&EM via e-mail. TE&EM will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within twenty (20) days of receipt of the complaint. In the event that the Client is not satisfied with the resolution provided, the Client can make a complaint to the Privacy Commissioner at

http://www.privacy.org.nz.